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SmartSave Radius - Location Permissions

How do I enable location permissions?

Why SmartSave Radius Needs Location Access

To detect when you leave or return home, SmartSave Radius uses your mobile device’s location. This allows the app to automatically switch your comfort profile without requiring manual changes.

Location access is required to:

  • Detect when your device enters or exits your home's geofence

  • Automatically switch between comfort profiles

  • Reduce unnecessary heating or cooling when no one is home

How Your Location Data Is Used

Important things to know:

  • Location data is used only to control your HVAC system

  • Location data is not used or stored for:

    • Analytics or reporting

    • Marketing or advertising

    • Non-HVAC smart home features

SmartSave Radius does not affect:

  • Active Vacations setup for your profile

  • Virtual Power Plant (VPP) events

What Happens If Location Access Is Disabled

If location permissions are turned off or restricted:

  • SmartSave Radius will not activate automatically

  • Your system will follow its normal schedule or last manual setting

  • You may receive a message prompting you to update your permissions

You can re‑enable location access at any time in your device settings.

During Setup

  1. When you activate SmartSave Radius for the first time, you may be prompted to share location settings:

    1. After tapping on "Continue" you may be prompted by your device to share location permissions. Ensure "Precise Location" is enabled for the best experience.

      Examples on iOS & Android:

Managing Location Permissions

General steps to update location permissions:

  1. Open your device’s Settings

  2. Select the app

  3. Tap Location

  4. Choose Always Allow

  5. Ensure Precise Location is enabled if available.

iOS FAQs

  • To work properly on iPhone, SmartSave Radius requires the following settings:

    • Location Access: Always Allow

    • Precise Location: On

  • If location access is set to "While Using the App" or Precise Location is set to "Off", SmartSave Radius will not trigger correctly when you leave or return.

  • You can find these settings on your iPhone by following the below sequence:

    • Settings > Privacy & Security > Location Services > SmartHome > Set Allow Location Access to "Always"

  • After opening Settings, locate "Privacy & Security":

  • In the Privacy & Security menu, tap on Location Services:

  • Scroll down to "SmartHome" and tap on it.

  • Select "Always" and toggle "Precise Location" to on.

  • Enjoy the benefits of SmartSave Radius!

Android FAQs

  • App Running in Background

    Carrier SmartHome needs to run in the background to detect when you enter or leave the geofence.

  • Battery or Performance Optimizers

    If you use any battery or performance optimization apps, make sure Carrier SmartHome is excluded. These apps can stop background services and disrupt geofence detection.

  • App Activity Cannot be Paused on Android

    Some Android devices automatically pause apps that have not been opened in a while. When this happens, SmartHome cannot run essential background services like geofence checks.

    Make sure “Pause app activity if unused” is turned off.
    You can find this setting under:
    ​Settings > Apps > Carrier SmartHome > App permissions > Unused app settings

    If this is enabled, Android may remove permissions or stop background activity. Turning it off ensures your app stays active and your home automations work as expected.

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