Connected Products

Can’t access your SmartHome account? Here are the most common fixes to get you back in.

On the login screen, tap “Forgot Password?”

Enter your registered email address. ​

Check your inbox for the verification code (don’t forget your spam folder). ​

Follow the link to enter your verification code and create a new password. ​

1. On the login screen, tap “Forgot Password?”
2. Enter your registered email address. ​
 
 
3. Check your inbox for the verification code (don’t forget your spam folder). ​
 
 
4. Follow the link to enter your verification code and create a new password. ​

Using the right email? Make sure you’re logging in with the email used during setup, or you will not receive a verification code email. 

Typing errors? Double-check for typos, especially on mobile keyboards.

Outdated app? Make sure you’re using the latest version of the app.

- Using the right email? Make sure you’re logging in with the email used during setup, or you will not receive a verification code email. 
- Typing errors? Double-check for typos, especially on mobile keyboards.
- Outdated app? Make sure you’re using the latest version of the app.

Log in to the web browser at <a href="https://my.carrier.com" rel="nofollow noopener noreferrer" target="_blank">my.carrier.com</a> with your credentials

- Close and relaunch the app on your phone
- Restart your phone
- Delete and reinstall the app
- Log in to the web browser at <a href="https://my.carrier.com" rel="nofollow noopener noreferrer" target="_blank">my.carrier.com</a> with your credentials

If these steps don’t resolve your issue, contact our support team:

<a href="https://intercom.help/carriersmarthome/en/articles/13946647-contact-support" rel="nofollow noopener noreferrer" target="_blank">Contact Us</a>

- <a href="https://intercom.help/carriersmarthome/en/articles/13946647-contact-support" rel="nofollow noopener noreferrer" target="_blank">Contact Us</a>

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