You can log in to the SmartHome app using either your username or your verified primary email address — whichever is linked to your account. If you’re having trouble logging in, here’s what to check.

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If you don’t remember your username, try logging in with the email address you used when setting up your account.

This only works if the email is verified and linked to your SmartHome account.

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If you try to reset your password but don’t receive an email, it likely means:

For privacy and security, password reset emails are only sent to verified, linked accounts.

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If you can’t log in with either your email or username, our support team can help verify your account and recover your login details.

Note: When contacting support, please have your thermostat’s Serial Number ready — this helps us locate your account faster and ensure accurate verification