Forgot Your Password?
If you’ve forgotten your SmartHome password, don’t worry — resetting it is quick and easy.
How to Reset Your Password (Mobile App)
Open the SmartHome app.
On the login screen, tap “Forgot Password?”
Enter the primary email address linked to your account.
Check your inbox for a password reset email with a verification code.
Note: Only a verified email address linked to an existing Carrier account will receive a verification email.
Follow the instructions to create a new password.
Don’t see the email? Check your spam or junk folder.
Check These First
Using the right email? Make sure you’re logging in with the email used during setup, or you will not receive a verification code email.
Typing errors? Double-check for typos, especially on mobile keyboards.
Outdated app? Make sure you’re using the latest version of the app.
Using Apple or Google Sign-In?
If you created your SmartHome account using the "Sign in with Apple" or "Sign in with Google" buttons, there is no separate password on file for your app.
Do not use the "Forgot Password" button. You will not receive a reset email from us.
How to log in: Simply tap the Apple or Google button on the login screen to access your account.
If you forgot your Apple or Google password: You will need to recover your password directly through Apple or Google's account recovery websites, as this cannot be reset within the SmartHome app.
Can I reset it from the web?
Yes! Visit my.carrier.com, click on “Forgot Password?”, and follow the same steps.
Tips for a Smooth Reset
Make sure you’re entering the correct email address (the one you used to set up your account).
The reset link is only valid for a short time — try again if it expires.
If you’re not receiving the email, add [email protected] to your contacts and try again.
Still Locked Out?
If these steps don’t resolve your issue, contact our support team: